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How I.T. Works: A Class For the Curious

At Your Computer Hero, we are committed to serving our community, which is why we set aside time each month for special events like our Save the World! Recycling events, How I.T. Works: A Class for the Curious Family Event and 55+ Ask a Computer Expert.

In July, we are hosting our second I.T. Works event for families.  This is a FREE event. We will host 10 parent/child groups at our shop in Ramsey, MN.  Each group will completed 4 steps to disassemble and explore a laptop, identifying 10 different parts.  Kids and parents will walk through a self guided, hands on learning experience while our Tech Heroes where available to answer questions.

This event fills fast and is a great experience for kids ages 5-15.  Registration is required.  Register here.

The Tech Room: Keyboard Replacement on an Alianware Laptop

Keyboard replacement can range from quite simple to very complex.  We recommend that you never open your laptop case specialized equipment is required-a small nick with a screwdriver or static electric shock can cause major damage.

As a preventative measure, keep your keyboard away from toddlers, pop, puppies and pet pigs (we did get a service request once where a pet potbelly pig ate someone’s keyboard.)

Computer Support Needs for the Growing Business

Since 2004, Your Computer Hero has specialized in providing computer security, support, repair, recovery, maintenance and upgrades to small businesses.  We define “small businesses” as using 2-40 computers; the group of businesses that is too small to staff their own IT professional but too large to rely on their friend or family member for computer support.

As the business grows, the first step small companies often take is finding the person on their staff that knows something about computers and designating them the “tech guy.”  This budget friendly approach has some obvious pitfalls and can sometimes do more harm than good.  Hopefully, the business owner does not discover pitfalls on payroll day when their computers are down…that’s stressful!  Sooner or later, it becomes necessary to access expert professional computer network consulting to maintain the critical backbone of the business.

If you have questions about the computer systems at your business, Your Computer Hero responds to questions through our “computer questions” tab on our website or call us at 763-229-4467.  Our senior Tech Hero can sit down and help evaluate your need for professional computer network consulting.

55+ Ask a Computer Expert

At Your Computer Hero, we are committed to serving our community, which is why we set aside time each month for special events like our Save the World! Recycling events, How I.T. Works: A Class for the Curious Family Event and 55+ Ask a Computer Expert.

In the month of June, we are hosting an event for Seniors 55 and older.  We will have our Tech Heroes available at our shop in Ramsey, MN to answer computer questions.  We will start the afternoon with a few commonly asked questions and then answer questions in an open forum where seniors can learn from others questions.  By providing answers to participants specific questions in an open format, we hope to give the most responsive and relevant information for the people who are present.

Our Tech Heroes are good teachers and can speak in language that everyday people understand.  No questions is too simple or too complex.

This is a time for seniors to get  answers to their questions and learn a little about technology.  It is a free drop in event.  Our hope is that participants will think of us when computer repair is needed in the future, however there is no cost and no obligation to purchase anything at the event.

Since 2004, Your Computer Hero has been providing PC repair in Minneapolis as well as IT services management in Minnesota.

Using a Computer Repair Service

Computer repair concept Close-up view.Hardware.If you have never used a computer repair service, it can be a little intimidating.  Similar to getting a car repair, you must rely on the mechanic to be upfront about the work that is needed, the cost of the repair and the timeline for getting it all done.

At Your Computer Hero, we don’t like “mystery bills.”  That is why we stay in close communication with our customers from the diagnostic assessment all the way through the repair.  We make sure there are no surprises or unexpected charges ever.  The first step in deciding if computer service is right in your situation is to contact us.  Our Computer Heroes are great at giving you cost and time estimates on computer repairs.

Fill out the contact form or call us at 763-229-4467.

Can Computer Repair Save You Money?

Some people are very quick to replace their technology when they could be saving a ton of cash by repairing. I was recently in a discussion with a person who said, “I have a computer repair shop near my house, but for the life of me, I have no idea why I would ever go in there.  When my computer stops working well, I go buy a new one.”

A simple phone conversation with one of our skilled Computer Heroes will help you determine whether repairing your computer or replacing it is the best for you.

Repair is not always the most cost efficient option, but sometimes it can keep a computer running for a couple more years.  That saves money.  Contact us before you go out and buy something new, the conversation is free.  When it is more cost effective to replace your technology, we will suggest that.  If we can save you the cost of a new laptop or other device by repairing it, we’ll tell you that too and give you a quote for the cost of the repair.  A quick phone call could save you a few hundred dollars.

Saving the World

At Your Computer Hero, we specialize in providing IT support to local businesses in the Minneapolis metro area and computer repair in Ramsey MN.

Part of our purpose at Your Computer Hero includes helping people responsibly and economically dispose of their electronic waste.  We work with a local recycler to host events that provide a convenient drop off point for electronic recyclables.  So far this year we have collected  almost 8000 lbs. of electronic waste including tube tv’s and monitors, flat screens, tablets, laptops and desktop computers.  We think that’s worth celebrating-this is waste that didn’t land in our local landfills!

We will be hosting another recycling event this fall.  If you missed this one and want  to be notified of our next recycling event, get on our email list!  Our email subscribers are always the first to know about our recycling events and other great events we offer throughout the year.  Sign up her!

Computer Questions?

Would it surprise you to know that there is one answer to almost every computer question?  Yep, only one answer. Here’s the answer…wait for it…the answer is…”it depends.”

At Your Computer Hero, we specialize in guiding our customers and business clients through the “it depends” scenarios and arriving at solutions.  We like to do that so much that we have a special place on our website for “Computer Questions.”  There is no question that is too simple or too complex.

We invite you to let us guide you through a conversation that starts with “it depends” and ends with a solution.

Ask now!

Your Computer Hero has been providing excellent PC repair and IT solutions for businesses in the Minneapolis area since 2004.

Practical Password Practices

There are an endless number of articles touting password keeper apps, accompanied by explanations about why long randomized passwords are the best practice. They all say a version of the same thing, “You’re fooling yourself if you think your very predictable Pa$$W0rd is actually fooling hacker decoding software”

After trying 3 different password keeper apps, I decided that these apps and the technology that surrounds them, have a long way to go to become truly useful.  I encountered a number of problems including:
1. App was too complicated, not intuitive.
2. Fingerprint recognition would not work well. There’s no point in having all my 16-digit random passwords protected by a 4-digit pin under the “Password” banner on my phone.
3. One app did not generate random passwords.
4. Perhaps the biggest problem; my iphone lost the “paste” info as I went from one app to the next.

Even though I concluded that a password keeper app is not for me, I did make one lasting change to my passwords during the course of my research.  I $t0pped.Doing.Thi$!

One easy way to generate long passwords that look random, but are memorable, is to think of a sentence that means something to you, then use it to generate a password. For example, “I ate ice cream daily in Rome in June 2000.”   This “key” sentence translates to “I8icdiRi6.2000.”  This simple sentence is personally memorable to me but unique enough to be impossible to guess.  It easily generates a 14+  digit password.  If you can remember or write the sentence, you have a good chance of remembering the password.

Spring Recycling Event

Our goal for this event is to keep 6000 pounds of electronic waste out of local landfills!

Be a hero and save the world with us!

Bring in your recyclables during the week of May 7-12!  Most items are FREE to recycle.  $30 off your next service.

FREE items to bring:

  • Game Consoles and VCRs
  • Cell phones and PDAs
  • Cords
  • Cables and Mice,
  • Switches
  • Routers and Hubs
  • CPUs, Memory and Disk Drivers
  • Laptops, Desktops and Tablets
  • eReaders and Cameras
  • Satellite, Cable and TiVo Receivers
  • Peripheral Cords and Hardware

Data storage devices will be sanitized for personal information and data.  Recycling will be handled by B&E Recycling station.

Do not bring:

  • Humidifiers
  • Microwaves
  • Dishwashers
  • Water heaters
  • Space heaters
  • Washers and Dryers
  • Refrigerators/Freezers

Items with a recycling fee:

  • Tube TV’s: $1/diagonal inch
  • Tube Monitors: $15
  • Flat Screen Monitors: $5
  • Flat Screen TV’s: $.50/diagonal inch

Bring in your electronic recyclables May 7-12!

Your Computer Hero has been providing computer repair Ramsey since 2004.  We are conveniently located in downtown Ramsey across from Coborn’s at 7962 Sunwood Dr. NW #300, Ramsey MN 55303.