Remote Computer Support: When is it a good idea?

The faster, cheaper and more convenient nature of remote computer support makes it a good solution for some computer problems, but there are important things to consider when choosing this option.

First, not all computer problems can be addressed through remote service, but some can. The most common computer issues that can be resolved through remote support include:

  • Installation of software or printers.
  • Troubleshooting and fixing operating system errors.
  • Clean-up activities like virus and malware removal.


An additional benefit to choosing remote computer support is that you have access to an expert technician while remote service is happening.  This is a great time to clear up any lingering questions you may have about your computer or network.

Second, you must make sure you are dealing with a reputable company.  Do NOT trust your remote computer service, give access to your computer or credit card to ANY unknown person/telemarketer who calls on the phone promising to fix or maintain your computer. This is a scam that many people fall prey to.

Since 2004, Your Computer Hero has been providing MN Computer Repair.  We have Computer Heroes on hand who can give expert advice and service for your remote computer support needs.